By Junaid Tahir: You might have experienced misunderstandings on several occasions in your life. The reason is obvious that either of the p...
By Junaid Tahir:
You might have experienced misunderstandings on several occasions in your life. The reason is obvious that either of the person didn't state his/her stance in clear fashion or perceive it clearly. So where does the fault lie and how can we improve? Below are my tips:
1. Improve vocabulary: Every word has its own deep/unique meanings. For example, there is a difference between 'Hate' and 'Dislike'. Likewise, there is a difference between 'Should' and 'Must'. To enhance vocabulary, you should learn new words and understand the meanings of synonyms and antonyms as well. You can use online dictionaries or built-in features of MS Word
2. Listen carefully and listen more. If you listen more, you are absorbing more and improving your level of comprehension. If you speak more, you are on the verge of confusing others. So, listen more and speak less. And when you speak, speak slowly and softly. Ask if you have communicated clearly or more elaboration is required.
3. If you don't understand something, ask for elaboration. It is said that "If you doubt at first, doubt again and clarify"
4. Put yourself in others' shoes to understand their perspective. Seek first to understand then to be understood. Think win-win. Analyze the situation from everyone's perspective. Consider all the stakeholders and consider their emotions. Develop Emotional Intelligence skills.
5. If you are writing Emails or formal Letters then re-read after you are done with typing. You may ask someone to review and suggest editing.
6. Avoid hard words to avoid bad taste: For example, instead of saying 'Rejected' use the word 'Not Approved'. When you say No, you should sound as if you wanted to say Yes but due to a specific issue you can't say yes. And if that issue is addressed, you will be saying Yes and Saying Approved.
7. Avoid too many arguments. Convince or get convinced. If things get complicated, take a break… engage some well-wishers to assist resolve the matter.
Further, I would recommend understanding Berlo's Model of Communication. As per the model, there are 4 factors that ensure strong communication if applied properly. These are
1- Source: You need to have good communication skills, a positive attitude, has understanding of cultural aspects and proper knowledge on the subject
2- Message: You have to use mature and to-the-point wordings. Your 'contents' should be carefully articulated.
3- Channel: You have to use the correct medium at the correct time (phone call, physical appearance, email, letter etc.). Assess the situation carefully and choose which medium to use for the communication.
4- Receiver: Receiver needs to understand the message clearly. The Receiver's level of understanding, attitude and Listening skills matter a lot.
Conclusion: Effective Communication is an indication of your wisdom and maturity level and is critically important to enhance your personal and professional relationships. Developing this habit will improve your bonds with your friends, colleagues and family members hence it is worth learning this skill
What are your thoughts on how to improve communication skills in day-to-day life?
